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Shipping Information





Orders under 70 lbs

  • When free economy shipping is selected for orders under 70 lbs., the order will ship via the most economical service from UPS, Fedex, or USPS
  • All shipping and handling times are outside estimates and it may ship faster than stated
  • Every item we sell qualifies for free economy shipping regardless of the weight.
  • Free Shipping only applies to orders in the contiguous United States.


Orders over 70 lbs

  • When free economy shipping is selected for orders over 70 lbs., the order may be split into multiple boxes and ship via the most economical service from UPS, Fedex, or USPS.
  • Pinball Machines, Arcade Games, etc. are shipped via Freight Carrier on a pallet. We will contact you when we receive the order to confirm all shipping information. Once the game has shipped and arrives at the delivery terminal, the Freight Carrier will contact you to set up a 3-4 hour window for delivery. All games are delivered with a liftgate service and the driver will place the item in your driveway. (They may place it in your garage, but are not required to do so.)
  • If inside delivery is required, please call us at 866-794-GAME to obtain a quote.
  • Free Shipping only applies to orders in the contiguous United States.


Game Room Guys Delivery



For games being delivered to Michigan (Lower Peninsula), Northern Indiana, Northern Ohio, and Northern Illinois, we offer complimentary delivery and setup. All we ask is that you are flexible with your schedule, and we would be happy to take care of everything for you!



International Shipping



For games being shipped to international locations, the customer is responsible for all taxes and duties associated with their purchase. The customer is also responsible for handling all applicable customs processes utilizing a customs broker of their choosing. Game Room Guys can help provide recommendations for navigating the customs process and locating a customs broker.



In-Store Pickup

  • All orders may be picked up during regular business hours: Monday - Friday, 9:00am -5:00pm. To ensure your order is ready when you arrive, please contact us to let us know when you'll be picking up your order.
Refund & Returns

  • Customer has 30 days to return the item from the date it was received.
  • The item must be returned in its original condition and packaging.
  • Customer pays for return shipping.
  • Customer will receive a full refund or item exchange.