Shipping Information

Orders under 70 lbs 

• When free economy shipping is selected for orders under 70 lbs., the order will ship via the most economical service from UPS, Fedex, or USPS.
• All shipping and handling times are outside estimates and it may ship faster than stated.
• Every item we sell qualifies for free economy shipping regardless of the weight.

Expedited Shipping


• All orders with expedited shipping will be processed the same day when submitted before 11am ET.
• All shipping estimates are in business days (excluding Saturday, Sunday, and holidays).
• All orders will ship in accordance with posted lead times.
• Example A: Item X has a lead time of 1 day. If ordered expedited shipping before 11am, this item will ship same day. If ordered after 11am, this item will ship tomorrow.
• Example B: Item Y has a lead time of 3 days. If ordered expedited shipping before 11am, this item will ship in two days with the expedited shipping option. If ordered after 11am, this item will ship in three days with the expedited shipping option.

Orders over 70 lbs (LTL Shipping)

• Every item we sell qualifies for free economy shipping regardless of the weight.
• Almost all orders over 70 lbs will ship via an LTL shipping carrier. This means it will come on a pallet in a freight truck with a liftgate and be placed at your curb. Often times the driver will help place it in your garage, but this is at their discretion and not to be expected.
• After we receive the order, we will contact you to confirm all shipping information including a valid phone number. Once the game has shipped and arrives at the delivery terminal, the Freight Carrier will contact you to set up a 3-4 hour window for delivery.

Inside Delivery Options

All of our shipments include free curbside delivery with a liftgate, but if you need something more, we have options for you. From room of choice delivery to full delivery and setup, you can rest assured that we can get your game delivered into your home or business.

Room of Choice Delivery Option

• The game will be placed in your room of choice, up or down one flight of stairs.
• The game WILL NOT be unboxed, assembled, plugged in, or have any functionality tested.
• Customer is responsible for ensuring the item will fit through doorways, turn corners, go through stair landings, etc. If you are not sure, call us, we can help!
• All orders will ship in accordance with posted product lead times.

White Glove Delivery Option

No matter what your requirements are, we've got you covered! Every delivery is unique, and we want to make sure you get exactly what you need — not just a one-size-fits-all shipping option.
Over the years, we've successfully handled countless complex jobs and are confident we can take care of you. Hopefully you won't need a crane to install a shuffleboard table through a third-floor window — but hey, we've done it before!

Pricing Estimate: A White Glove Delivery estimate will be displayed in your cart during checkout. Keep in mind this is an estimate — final pricing may vary based on your specific situation, location, and any unique job site requirements. We'll confirm everything with you after your order is placed.

The Process:

Ordering: When you select White Glove Delivery, you'll see your estimate in your cart at checkout. Once we receive your order, we'll reach out to learn more about your specific needs — things like stairs, door sizes, ceiling heights, and flooring type all help us find the right solution for you. From there, we'll line up qualified installers in your area.

Shipping: After everything is confirmed, we'll ship your order based on the lead time of your purchased game — directly to your installer. Once they receive it in good condition, they'll give you a call to schedule your delivery appointment. A standard delivery includes delivery, setup, and removal of all packing materials. Note that in some cases, the installer may not be able to handle certain technical steps like functionality testing and quality assurance — but we're happy to walk you through anything like that ourselves.

⚠️ Important: Appointment Policy - White Glove Deliveries are scheduled by appointment, and our installers dedicate their time specifically to your delivery window. If an appointment is missed, a nonrefundable attempt fee will be charged. We totally understand that life happens — if something comes up and you need to reschedule before your delivery date, just reach out to us as soon as you can and we'll do our best to work with the installer to find a new time that works for you.

As always, we'd love to hear from you! This is just an overview, and we're happy to chat through any unique requirements or concerns. Give us a call or visit our Contact Us page to get in touch.


In-Store Pickup 

Place your order today for any in-stock item by 11:30 am and you can pick it up anytime between 1:30 and 4:30 pm Monday through Thursday. If you would like a Friday pickup, please call us to schedule a time. To ensure your order is ready when you arrive, please contact us to let us know when you'll be picking up your order. 

If an item is not in-stock or is a special order item, you can still order it through us and pick it up when it arrives to our facility. 

Special Note: We will fulfill the order to the Customer only, or otherwise, a person authorized by the Customer. Authorization by the Customer will require either: 

• Notarized letter of authority from the Customer that includes:
• the name
• date of birth
• email address of the Customer
• identification of the person authorized to pick up the product
• phone number
• shipping address used in the Sales Order; and
• Verify a government issued identification of the Customer or the individual authorized by the Customer verbally or in writing; and
• A signature from the Customer or the individual authorized by the Customer, showing the date and time of the pick-up, and if the individual picking up the item was not the Customer, the name and telephone number of the authorized person.