Take advantage of our free shipping offer on every order. Whether it is a light bulb or a pinball machine, the price you see is the price you pay. No Extras!
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Unanswered question?
If you would like to post a question, please
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first or write us at:
5716 West River Dr.
Belmont , Michigan 49306
Please click on a question icon or text to view the answer.
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How long does it take to receive merchandise?
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How long does it take to receive merchandise?
We try as hard as we can to ship your order within 1-2 business days. From there, it depends on how long it takes to ship from the state of Michigan to your location. Tracking numbers are always provided on all shipments inside the USA.
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Do the foosball men come with replacement screws Ours are missing. Thank you.
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Do the foosball men come with replacement screws Ours are missing. Thank you.
Foosball men do not come with replacement screws or pins. However, depending on the model you need, we may have them available. Contact us for further assistance.
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How do I clean an air hockey table?
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Is there any product i can put on the surface of air hockey, to make clean, and to make it glide faster?
We clean our air hockey tables with a generic glass cleaner. Simply turn the blower on first, then spray on the cleaner and wipe away the dirt and grime.
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Do you offer a warranty on your products?
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Do you offer a warranty on your products?
Yes. The warranty policy is as follows.
New Games:
We offer a 30 day service warranty, in addition to any manufacturer warranty, on all games we sell in our service area (within 1 hour of Grand Rapids, MI). If anything goes wrong with the game, we will fix it at no charge. Outside of our service area, we offer a 30 day warranty on parts only.
In the event that a brand new game was purchased and cannot be repaired, a replacement game will be ordered and delivered to customers in our service area.
Outside of our service area, the replacement game will only be shipped after the customer has returned the defective game to us.
All defective games require a return authorization number before being returned. This can be obtained by calling us during normal business hours.
Freight damage is not covered. All games shipped via commercial freight carrier or North American Van Lines should be inspected both outside and inside the packaging to insure no damage has occurred. If damage is visibly present, either denote it on the freight bill, if minor, or refuse shipment, whichever you choose.
Used Games:
We offer a 30 day service warranty on all games we sell in our service area (within 1 hour of Grand Rapids, MI). If anything goes wrong with the game, we will fix it at no charge. Outside of our service area, we offer a 30 day warranty on parts only.
In the event that a used game was purchased and cannot be repaired, a replacement game will be ordered and delivered to customers in our service area.
Outside of our service area, the replacement game will only be shipped after the customer has returned the defective game to us.
All defective games require a return authorization number before being returned. This can be obtained by calling us during normal business hours.
Freight damage is not covered. All games shipped via commercial freight carrier or North American Van Lines should be inspected both outside and inside the packaging to insure no damage has occurred. If damage is visibly present, either denote it on the freight bill, if minor, or refuse shipment, whichever you choose.
Service:
We offer a 30 day service warranty on all items we repair in our service area (within 1 hour of Grand Rapids, MI). If the repair fails, we will fix it at no charge, except any additional parts that may be needed. Outside of our service area, we offer a 30 day warranty on parts and labor only.
Freight damage is not covered. All games shipped via commercial freight carrier or North American Van Lines should be inspected both outside and inside the packaging to insure no damage has occurred. If damage is visibly present, either denote it on the freight bill, if minor, or refuse shipment, whichever you choose.
New Parts:
We offer a 30 day warranty on all items. If the part fails, we will replace it at no charge. When the defective part is received by Game Room Guys, a replacement part will be shipped. At its discretion only, the Game Room Guys may choose to advance replace the part. All defective parts require a return authorization number before being returned. This can be obtained by calling us during normal business hours.
Freight damage is not covered. All parts shipped via commercial freight carrier should be inspected both outside and inside the packaging to insure no damage has occurred. If damage is visibly present, either denote it on the freight bill, if minor, or refuse shipment, whichever you choose.
Used Parts:
There is no warranty on used parts. They are sold as is unless otherwise noted.
Freight damage is not covered. All parts shipped via commercial freight carrier should be inspected both outside and inside the packaging to insure no damage has occurred. If damage is visibly present, either denote it on the freight bill, if minor, or refuse shipment, whichever you choose.
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What is your shipping policy?
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What is your shipping policy?
For orders under 50 lbs., your order will ship via UPS, Fedex, or USPS.
For orders over 50 lbs., your order will ship will according to the following criteria:
Free Shipping and Home Delivery
In The Continental United States.
In Michigan (Lower Peninsula), Northern Indiana, Northern Ohio, Northern Illinois
Your Delivery is with our Trucks and Employees. Setup is also included.
We have the friendliest employees in the Midwest, we guarantee it.
In Southern Indiana, Kentucky, Missouri, Southern Illinois, Southern Ohio,
Western Pennsylvania, West Virginia--
Your Delivery comes straight from one of our distribution centers to your garage.
It makes this a true worry free experience.
(White glove service from North American
Van Lines is also available for an extra fee of $150.
They will handle your game like a piece of furniture.)
In The Rest Of The Continental U.S. and Canada
Your Delivery comes via Freight Line and the game will be put in your garage.
(White glove service from North American
Van Lines is also available for an extra fee of $150.
They will handle your game like a piece of furniture.)
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Do I qualify for free shipping?
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Do I qualify for free shipping?
Free shipping applies to all orders in the continental United States (and some products to Canada) unless otherwise specified.
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Will I be charged sales tax?
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Will I be charged sales tax?
By law, applicable sales tax is required only on orders shipped to the state of Michigan.
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Is ordering online safe?
Yes. We have applied different technologies and procedures to make sure that our online transactions are safe and secure, so you can shop from us with confidence. You can be assured that your credit card and personal information cannot be seen by anyone that is not authorized
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Where do you ship to?
Generally, we ship our products to anywhere in the United States and Canada.
However, depending upon the item, we have the ability to ship to any valid address around the globe. Just call us and ask!
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When is my credit card charged?
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When is my credit card charged?
Your credit card will be charged only after your order has been processed, on the day your merchandise is being shipped from our warehouse.
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